Terms and Conditions of Trading with Embroidery Direct
1. In these conditions:
“The Company” means Embroidery Direct.
“The Customer” refers to the individual, firm, or company placing an order that is accepted by the Company.
“The Goods” signifies the items that the Company agrees to supply under these terms of sale.
2. Application of these Conditions:
These conditions of sale are applicable to all sales conducted by “The Company”. Any differing sales conditions, purchase conditions, or contractual conditions are not applicable unless explicitly agreed upon by the Directors of the Company.
2.1 Changes to Terms: We reserve the right to modify these terms at any time by updating this document. Your continued use of our services after such changes indicates your acceptance of the new terms.
3. Order Acceptance:
Orders placed by the Customer, resulting from verbal or written quotes, proforma invoices, or via our eCommerce system, are only considered binding upon acceptance by the Company. This remains true even if payment has been processed.
3.1 Product and Pricing Accuracy: We strive for accuracy in product information and pricing, but occasionally errors can occur. If an error is identified, we reserve the right to cancel the order and refund any payments made. We will correct any inaccuracies, and you will then have the option to reorder at the correct price or specification. In cases where a product becomes unavailable, we will endeavour to provide a suitable alternative. Any cancellation will be communicated to you using the contact details provided.
4. Delivery Times:
While we aim to provide accurate dispatch, collection, or delivery times, the actual availability of goods at the time of order processing may lead to delays. Embroidery Direct accepts no liability for delays in supply, regardless of the cause.
5. Payment Terms:
Payment for goods is due immediately upon invoice presentation.
6. Late Payment Penalties:
If full payment for an invoice is not received within 30 days, interest will accrue at 2% per calendar month on the unpaid balance from the 30th day after the invoice date. Should legal or other recovery processes be initiated, the Customer will be responsible for the debt, interest, and all associated costs.
7. Retention of Title:
7.1 Title to the Goods remains with the Company until full payment is received.
7.2 The Customer, as bailee and agent for the Company, must keep the Goods separate and identifiable until title passes.
7.3 The Customer is entitled to use or sell the Goods in the normal course of business under the condition that any sales include a clause stating the Goods are the property of the Company until all sums due are fully paid.
7.4 The right to use or sell the Goods ceases if the Customer becomes insolvent or fails to comply with any term of these conditions.
7.5 All goods supplied to the Company by the Customer are at the Customer’s risk. The Company is not liable for any loss or damage to these goods. The Customer acknowledges the inherent risks in the embroidery process and agrees not to hold the Company responsible for any loss.
8. Transfer of Risk:
The risk in the Goods passes to the Customer upon delivery to the specified destination.
9. Liability Limitation:
Embroidery Direct is not liable for any damages, losses, or liabilities, whether direct or consequential.
10. Refunds and Returns:
Customised orders are non-refundable unless the products are defective. Any defects must be reported within 3 days of receipt. The Company is not responsible for any risk associated with customer-supplied goods.
11. Order Discrepancies:
Any discrepancies or issues with your order must be reported within 3 days of delivery. Damaged or opened packages should be checked or refused at delivery.
12. Artwork and Intellectual Property:
Embroidery disks and artwork remain the property of Embroidery Direct.
13. Price and Specification Changes:
Embroidery Direct reserves the right to alter prices and garment specifications without notice. All items remain the property of Embroidery Direct until full payment is received.
14. Payment for Returned Cheques:
A fee of £25.00 will be charged for each cheque returned due to insufficient funds.
15. Promotional Offers:
Offers are available to both new and existing customers. Each offer has specific conditions, and the Company reserves the right to modify or withdraw offers at its discretion.
16. Contact Information:
For any queries or assistance, please contact Embroidery Direct’s customer service team.